Here I am, waiting again for a Sky engineer to call. A phone call is promised, before 9am, to confirm time of visit. A watched phone never rings, it is said. 10.30 and I ring Sky. Only 3 menus, so could be worse. A charming girl answers the phone and wants my personal details. I think of asking her for hers. I would like to know her address, date of birth, colour of eyes, vital statistics, phone number (including STD code)........ Yes, I am on the call-out list. Hurrah! Be in between 12 and 5. I'll be here.
The problem? Sky+. It suffers from 'skips' in sound on playback of recorded programmes. According to the excellent Digital Spy website, a common problem with Amstrad boxes. I had a visit last week, and had a new dish and other components fitted. "That'll fix it!" said the engineer. It didn't.
Sir Alan, You're fired!Footnote: Now the proud owner of a Pace box - all working like clockwork. I am a happy bunny again!
3 comments:
Wonderful. Don't you just love these companies? I don't know about Sky, but I'm using DirecTV who are very good for the most part, excellent customer service... but where I used to have a TiVo unit, now I've had to switch to DirecTV's own DVR unit, which is flawed design-wise and a little buggy. Give me my TiVo back!! Or, update this DVR with some much-needed fixes and improvements. This is a case of DirecTV doing their own thing to save costs, but not quite matching the quality. TiVo's been around much longer and has been there, done that, and now it seems that DirecTV has to re-learn all the same things... while the customer worries about programs that inexplicably don't get recorded! Grr.
Gosh, does this mean that another "interview" will soon be up on this blog?! :-D
Oy! Stop watching Sky for one second and do some more blogging! *grumble*
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